Connecting with your customers
(The results-driven manager series)
| 出版者 | Boston, Mass. : Harvard Business School Press |
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| 出版年 | c2006 |
| 大きさ | vii, 178 p. ; 22 cm |
目次
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| 巻 次 | 配架場所 | 請求記号 | 資料番号 | 状 態 | コメント | 請求メモ（学内のみ） | 予約 | |
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: pbk | 書庫外部保存庫 | D658.8/188 | 092017318 |
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書誌詳細を非表示
| 内容注記 | Tuning in to your customers / Kristen B. Donahue Let the customer make the case / Gerald Bertsell and Denise Nitterhouse How Best Buy's executives learn from the front lines / Lauren Keller Johnson The fourfold path to figuring out what your customers really want / Jim Billington Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton What's the cure for customer fatigue? / Kirsten D. Sandberg Do you really know what to do with your customer data? / Jean Ayers Survey your customers -electronically Zeroing in on what customers really want / Douglas Smith Are you reaching your customers? / Richard Bierck Connecting with your customers Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei Do you know how much your customers are really worth to you? / Uta Werner Five questions about customer loyalty with Jill Griffin Five keys to keeping your best customers / Jim Billington A crash course in customer relationship management What customer-centric really means : seven key insights / David Stauffer |
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| NCID | BA79353110 |
| 本文言語 | 英語 |
| 著者標目 | Harvard Business School Press |
| 分 類 | LCC:HF5415.5 DC22:658.8/12 |
| 件 名 | LCSH:Customer relations LCSH:Customer services LCSH:Success in business |
| ISBN | 1422103234 |
| 書誌ID | BB03085832 |
| 巻冊次 | : pbk ; ISBN:1422103234 ; XISBN:9781422103234 |